e28bat Privacy Policy

e28bat ("we", "us", or "the platform") is an online gaming and betting service provider operating for users in Bangladesh. We are fully committed to keeping the information you provide safe while using our website e28bat.lat.

This Privacy Policy applies to all of the following:

• Users of the e28bat website (e28bat.lat)
• Registered members who have created an account
• Individuals accessing our platform from any device or browser
• Those who contact us through customer support channels
• Users conducting payment transactions

Reading this policy in full before using any e28bat service is required. If you disagree with any term in this policy, please stop using our services and contact our support team.

e28bat collects different categories of information for different purposes. The categories of information are described in detail below:

A. Personal Information Provided Directly

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above are permitted)
• Valid email address
• Payment method details (bKash, Nagad, Rocket, Upay number or bank account details)
• Copies of documents submitted for identity verification

B. Technical Information Collected Automatically

• IP address and device identifier information
• Browser type and version
• Operating system information
• Usage time and session data on the platform
• Information collected through cookies and similar tracking technologies

C. Transaction and Financial Information

• Deposit and withdrawal history and amounts
• Records of betting and gaming activity
• Bonus and promotion usage information
• Account balance history

We never collect unnecessary or excessive information. Every piece of information collected is used for a specific, legitimate purpose and is not used beyond that.

e28bat uses your personal information only for the specific and legitimate purposes listed below:

Service Delivery and Management

Your information is used to create and manage your e28bat account, complete transactions, and provide uninterrupted gaming services.

Identity Verification and Security

Your information is needed to ensure platform security, prevent fraudulent activity, and verify account ownership. This is done to protect your own account and funds.

Customer Service Improvement

Our 24/7 live chat support team can assist you accurately and promptly because they can view information related to your account. Effective support is not possible without this information.

Responsible Gaming Monitoring

Your gaming activity is monitored to identify potentially problematic behaviour and, where necessary, supportive steps are taken. This is an integral part of our responsible gaming policy.

Compliance with Legal Obligations

We are required to retain and provide certain information in order to meet applicable laws and regulations and to respond to lawful requests from authorities.

e28bat does not sell, rent, or share your personal information with third parties for marketing purposes. However, information may be shared in the limited circumstances described below:

A. Service Provider Partners

Our payment processing partners (bKash, Nagad, Rocket, Upay, and associated banks) receive only the minimum information needed to complete transactions. These partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

B. Technology and Security Service Providers

Specialist firms engaged for cybersecurity, fraud detection, and the technical operation of the platform have limited access to task-relevant information. They may use the information they receive only for the contracted services.

C. Legal Authorities

e28bat may be required to provide necessary information to authorities in order to comply with a valid court order, a lawful request from an investigating body, or the requirements of applicable law. In such cases, we will provide only the information requested and relevant to that matter.

e28bat uses cookies and similar technologies for the smooth operation of the website. Cookies are small text files stored in your browser that help improve the site's functionality.

Essential Cookies

These cookies are essential for the basic functioning of the site. Maintaining login sessions, security verification, and saving language preferences are all made possible through these cookies. Disabling them may cause the site to not work properly.

Functionality Cookies

These cookies are used to provide your preferred settings and a personalised experience. They allow you to avoid re-entering settings each time you log in.

Analytics Cookies

Anonymous analytics data is collected to understand how the platform is being used and to improve service quality. This data is never linked to your personal identity.

You can control or reject cookies by changing your browser settings. However, some site features may become limited as a result.

e28bat has adopted industry-standard technical and organisational measures to ensure the highest level of protection for your personal and financial information:

• SSL/TLS Encryption: All data transmission on the platform is secured through SSL encryption. You can confirm this by looking for the padlock icon in your browser's address bar.
• Data Storage Security: Collected information is stored on encrypted servers. No one other than authorised staff can access the servers.
• Two-Factor Authentication: Two-factor authentication is available to strengthen account security. We recommend keeping this feature active on your account.
• Security Audits: Regular security assessments and access reviews are conducted so that any vulnerabilities can be resolved quickly.
• Staff Training: All staff involved in customer service receive mandatory training on data privacy and are bound by strict confidentiality agreements.

No method of transmitting information over the internet is 100% secure. Even so, we follow the highest level of effort and the best industry standards to protect your information.

e28bat does not store your personal information indefinitely. Retention periods are determined based on the type of information:

• Active Account Information: For as long as the account remains open, and for a specified period after closure in accordance with legal obligations.
• Financial Transaction Records: For the period required by law (generally 5 to 7 years), which meets audit and tax-related requirements.
• Identity Verification Documents: For the legally required period even after the account is closed.
• Customer Support Communication Records: For a limited period, for the purpose of resolving issues and improving service quality.
• Technical Log Data: For a limited period for security purposes, generally 90 days to 1 year.

After the specified period, information is securely deleted or anonymised in a way that makes it no longer possible to identify the individual.

You have the following fundamental rights regarding your personal information. e28bat respects these rights and is committed to supporting you in exercising them:

Right to Access

You can request at any time to know what information we hold about you. We will provide detailed information within a reasonable time.

Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. Our platform provides the option to update your account with accurate information.

Account Closure and Request for Data Deletion

You can request the closure of your e28bat account. When the account is closed, information that does not need to be retained beyond legal obligations will be deleted.

Right to Data Portability

In certain circumstances, you can request your information in a structured, machine-readable format.

Right to Object to Processing

You can object to the processing of your information for specific purposes. However, we may need to retain some information to meet necessary legal obligations.

e28bat strictly does not knowingly collect information from or provide services to anyone under the age of 21. Age verification is a mandatory step in our registration process.

If information belonging to anyone under the age of 21 has entered our system in any way, that information will be deleted immediately upon being notified and the associated account will be closed.

If parents believe their child has registered on our platform without authorisation, please contact us immediately.

Because e28bat operates an international service, your information may sometimes be processed outside your country of residence. In such cases:

• All data transfers are conducted through secure, encrypted connections.
• The organisations receiving the data comply with equivalent privacy protection standards.
• We ensure relevant contractual safeguards are in place for transfers of data to third countries.

Contact us if you would like to know more about where your information is processed.

e28bat may update this Privacy Policy from time to time. Reasons for changes may include:

• Legal or regulatory changes that we are required to comply with
• Changes to how information is processed as a result of launching new services or products
• Policy improvements based on user feedback and responses
• Updates to industry best practices and security standards

For any significant changes, we will send a notice to your registered email and clearly communicate it on the website. Continuing to use the platform after a change is made will be taken as your agreement to the updated policy.

The latest version of the policy will always be available on this page. The "Last Updated" date is displayed at the top of the page.

We take any concerns or complaints about your privacy seriously. The complaints process is as follows:

• Step 1: Let us know through our 24/7 live chat support. Most issues can be resolved at this stage.
• Step 2: Send a detailed complaint directly by email ([email protected]). A reference number will be provided.
• Step 3: Our data protection team will review the complaint and work toward a resolution within a set timeframe.

We believe all privacy-related disputes can be resolved amicably. Our commitment is to act quickly, transparently, and fairly on any complaint.